FAQ: Frequently Asked Questions - CheckMate Gaming (2023)

what is cmg

Checkmate Gaming (CMG) is an online esports platform that allows users to compete for real cash prizes on their favorite video game titles. Our services are available on all major consoles and to users in the United States, Canada, Mexico, Europe, and parts of APAC.

Players registering on the site agree to be at least 18 years of age upon registration.

Cash games, tournaments and XP games

Cash matches are similar to leaderboards, with the main difference being the betting involved. When posting a cash match, you must enter the cash entry fee per player. When you accept a game, you will see the cash entry fee per player.

The winning members of each team receive their entry fee and their opponent's entry fee. Members pay a small service fee and elite members receive discounted rates. Elite subscriptions can be purchased in the store.

Tournaments have set start times and are played in bracket format. The loser of each match is eliminated from the tournament and the winner advances to the next round until the first place winner is determined.

Once the tournament start time is reached, the bracket is generated and the teams are randomly placed against each other. Each team will randomly receive a seed, which will be displayed on the tournament support page. The seeds are used to determine which team will host each game/map. The seed closest to zero is called the first host.

Note: A minimum of (2) teams is required for tournaments. For non-guaranteed tournaments, the final tournament prize pool will be determined by the number of qualified teams ranked in the tournament at the start of the tournament.

XP matches are 100% free and a great way to earn experience points (XP). XP determines each user's CMG range. When you win games you earn XP and when you lose games you lose XP.

Most games have 3 XP matches: solos, duos, and squads. Solos are solos, duets are duets, and squads are three or more.

To schedule a match, you can either accept a match that has been posted to the matchmaker or post a match to the matchmaker for another CMG member to accept. After you schedule a game, you can find game details on your team page or on the My Games page. Each team has 10 minutes from the scheduled start time to invite/join their opponent.

how to apply

What is the match finder?

How to see the rules of the game

Games may experience issues, including but not limited to lag, disconnections, sabotage, and use of restrictions. If you encounter problems during gameplay, please refer to the Rules page for matching requirements, losses, and game restrictions.

• The tournament rules page can be found directly on the tournament page and on the game details page when you have a game scheduled.
• The rules for XP matches and cash matches can be found in the match finder for that game and on the match details page if you have a scheduled match.

Direct links from the rules page:

• war zone
• Call of Duty: Black Ops Cold War
• fourteen days
• dishonest society

How to add players to a team

• Each Duo and Squad team page has a Manage Roster button that allows you to invite members to your team. You cannot invite members to a Solos team.
• To access your team page, click on "My Teams" in the menu on the right and select your team.
• When creating a team directly from a tournament, leaderboard, or challenge, you can invite a teammate using their username.
• Players can be removed from your team's admin page.
• Rosters cannot be changed or replaced after a tournament or scheduled game has started. Make sure your players are correct when registering, posting, or accepting a game.

How to accept team invites

• To join a team, you must receive a team invite. When you receive an invite, go to your team's invite page. From there, you can accept or decline team invites.

wanted player

• To find teammates, simply start chatting in the dedicated Find Challenges and Teammates chat.
  

Leaderboards and weekly tops

• Each season, the top 32 teams on the leaderboard compete in a tiebreaker tournament for prizes and credits.
• Each week, the top 3 players who earned the most XP in the previous week will receive credits for participating in paid tournaments.
  

my jokes

• To find your matches, click on the chat icon in the right corner of the site and select "My Matches".
• Depending on the types of matches you have, you may see multiple tabs to click on.
• You can find the match details page on your team page under Matches.
  

No shows and flares

• The no-show period for live support matches begins 15 minutes after the start of the match. After 15 minutes, contact an admin through live match support using the "No Show" or "Ask Admin" buttons.
• If your opponent did not show up or did not show up for ticketed matches, record your absence (with time stamps) beginning five minutes after the reported start time and continuing until ten minutes after the entered start time.
  • For example, if you want your game to start at 10:00 p.m. m., check in from 10:05 a.m. to 5:00 p.m. m. to 10:10 a.m. m.
• If your opponent doesn't add, join, invite, or start, they can be counted as a no-show.
  

Note: For best-of-3 matches, you need to record an additional video from, say, 10:10-10:15 on top of the first one that confirms your win for the second map.

Game Fees and Live Support Fees

Game fees depend on your Elite membership:

• Ordinary partners - 7.5%
• Elite Members - 3.75%

Live support fees are as follows:

• Game live support fee ≤ $1.99
  • 5%
• Live support fee for games > $1.99
  • 2,5%

*All fees charged are for the prize pool of the game, not for the single entry.

prices and recipes

• To claim a prize or view your winnings, visit your CMG Bank by clicking on Prize Claims or My Bank, which you can access by clicking on your profile picture on the far right.
  

notifications

• Notifications can be turned on or off by navigating to the Account Settings page and selecting Notifications in the Notifications section. You can customize the way you receive email, web browser, and app notifications.
  

region restrictions

• Due to regional restrictions, players residing in Arizona, Hawaii, Iowa, Mississippi, Montana, Nevada and South Dakota are not eligible to register with CMG and cannot receive or claim prizes.
• Members cannot register or log in within a VPN, regardless of region.
• If you are locked out and are not in a restricted or unsupported region, please contact live support who will do their best to assist you.

Note: The CMG is accessible to players residing in the United States, Canada, Mexico, Europe, and Latin America. The list of countries and locations where CMG does not operate includes, but is not limited to:

China, Taiwan, Hong Kong, Russia, South Africa, Kazakhstan, Iran, Syria, Ukraine, Bahrain, Lebanon, Oman, Iraq, Turkey, Georgia, Azerbaijan, Zambia, Zimbabwe, Palestine, Slovakia, Serbia, Iceland, Moldova, Angola, Seychelles , Bosnia and Herzegovina, Kyrgyzstan, Libya, Armenia, Yemen, Reunion, American Samoa, Northern Mariana Islands, Bangladesh, Pakistan, Indonesia, Papua New Guinea, Egypt, Nepal, Tokelau, Maldives, Afghanistan, New Caledonia, Fiji, Mongolia, Wallis and Futuna, Albania, Uzbekistan, St. Barthélemy, Montenegro, Congo, Tajikistan.

Can't post or accept mail

If you can't post or accept mail, check the following:

• ID or missing gamertag
• unreported games
• unresolved disputes
• Activating Challenger Mode
• Missing or unauthorized teammates

cross play

CMG Store

CMG Shop offers several packages to purchase, as well as an elite membership.

• Credits are used to register for buy-in tournaments.
• Stat resets can reset your win/loss profile for all games or selected games.
• The Double XP pack increases the amount of account XP earned from winning games.
• Change Username can be used to change the username of your CMG account.
• Trophy resets can be used to reset silver or bronze trophies.

All items, except credits, purchased from the CMG store can be activated on the Purchased Items page in the menu on the right.

How to change the language of the website

In desktop view:

• Click on the flag icon in the upper right corner of the page and select the appropriate flag for the desired language.

From a mobile point of view:

• Select the menu icon on the left and select the appropriate flag for the desired language.
  

CMG Chat App

Image size and dimensions

The size of the computer image is 50 KB and the optimal dimensions are 80x80

The size of the computer image is 50KB and the optimal dimensions are 250*250

The size of the avatar image is 20 KB and the ideal dimensions are 250*250

Glossary of terms

• cash balance

  • Cash balance is the amount of money in your account that can be used in cash games and in the store.

• withdrawable credit

  • Withdrawable Balance is the amount of money in your Account that can be withdrawn. Only your winnings can be withdrawn. This means that if you deposit $5.00, it cannot be withdrawn immediately. However, if you play a $5.00 cash game and win, you will have an available balance of approximately $10.00.

• fraudulent bet

  • A fraudulent wager is any cash or XP game played with the intent to deceive CMG or another company. This includes the use of games or bets as a money transfer service or to settle side bets.

• Money transfer

  • With money transfer, you send money to yourself or to someone else. CMG is NOT a money transfer service. Any user caught using CMG as a money transfer service will be banned.

• Are there any other terms that you are not sure about? Let us know on live support and we'll add you to this list!

How to pay with credit card

At CMG, you can use your PayPal account or use a credit or debit card to purchase CMG Credits, Elite Membership, CMG Products, and much more!

If you wish to use a credit or debit card, simply enter your deposit amount on the checkout page as usual and select 'continue'. This will take you to PayPal, where you'll need to select the gray box under "Login" that says "Pay with debit or credit card." From there, simply follow PayPal's on-screen instructions and your funds will be at CMG in no time.

how to add money

• Open the navigation panel by clicking on your profile photo in the upper right corner of the screen and selecting the +Add Funds button.
• Follow the navigation on the screen.
• You can also go to the "My Bank" page and click the "Add Funds" button and enter the amount you want to add to your account.
  

How to buy credits and packs

• Navigate to the left navigation menu and select Buy.
• There are several credit packs to choose from on the CMG Store page.
• Credits can be purchased using your CMG Cash balance or you can use your PayPal account to purchase credit packs directly from the store.
• PayPal Guest allows users to make purchases/deposits with a debit/credit card.

*CMG credits and packs offered in the store are non-refundable after purchase. Prices may change or vary depending on the product, the store page always contains the correct and updated prices for each package.

How to edit account information and gamertags

• To edit your account information and update or add gamertags and IDs, go to your Account Settings page.
• In the Settings tab, you can change your email address, username, password, time zone, and enable 2FA.
• In the Gamertag/ID and Social Media tabs, you can update all of your social media identifiers, as well as your gamertags and IDs.
• If you forgot your password and can't log in, you can select Forgot Password on the login screen to receive a password reset email.

PSN, Xbox, Epic, Riot, Battlenet, and Activision IDs – all can be added from the Account Settings page.

how to withdraw money

• Click on your profile photo in the upper right corner and select "My Bank".
• From there, click on Withdraw.
• This page allows you to withdraw winnings.
• Please note that there is a $5.00 minimum for all withdrawals.

*Please make sure the PayPal email address provided is correct and verified. You cannot send money to unverified accounts. Once submitted, the PayPal email cannot be changed. Members can only withdraw to a PayPal with which they made a purchase/deposit. The fee for each withdrawal is 2.9% plus $0.30 of the amount you withdraw.

Banned and disabled accounts

• If you are currently locked out or your account is disabled, please contacttwitter.com/CMGAcuentason Twitter or email prohibited@checkmategaming.com to resolve issues with your locked or disabled account.
  • For financial blocks, please email finance@checkmategaming.com
• Live Support does not handle issues with locked or disabled accounts and cannot unlock the account.

What is two-factor authentication (2FA)?

• 2FA is an added layer of security that requires you to enter a randomly generated code into your phone along with your password. We added this measure to the CMG to help you further protect your account.

How to add 2FA to your account

2FA can be added to your account for added security.

• Watch thisarticle by CMGfor more information on how to add 2FA to your account.
• If you're having trouble with your 2FA, please visit Live Support at the bottom of this screen for help.

CMG emails are not received

• If you're trying to get an activation, confirmation, or 2FA email from CMG and can't find it, first check your spam folder. If it's not there, please contact live support and we can help you out.

Skill Ranking and Tier System: Beginner, Hobbyist, and Expert

• CMG members are assigned a difficulty level of Beginner, Hobbyist, or Expert. Your skill level is based on a variety of factors such as win percentage, number of games played, winnings, and more. This system is designed to pit members with similar abilities against each other. Live support CANNOT change your rating as everything is handled by an algorithm.

*Members may NOT have more than one CMG account. Members who create a second account will be suspended and their additional account permanently disabled.

idle fees

• An inactive user account is any account in which the user has not logged in for one hundred eighty (180) consecutive days.
• A monthly fee may be charged for inactive accounts when debiting funds or balances you have deposited with the CMG.
• The fee for inactive accounts is $1.99 per month or part of the month, if applicable.
• If there is no credit on the account, CMG may collect any credit. The fee for inactive accounts is 2 credits per month or part of the month, if applicable.
• If an account is inactive for 180 days, you risk losing your username.

What is an elite membership?

• CMG Elite membership offers many benefits, including:
• Free access to ELITE tournaments with big cash prizes
• high priority tickets
• expedited payments
• Authorization to change equipment immediately
• 50% discount on cash match support fees

How to buy an Elite Membership

• You can purchase an Elite Membership in the CMG Store. Once on the page, select the elite membership package you wish to purchase.

*Recurring memberships are non-refundable upon renewal. If you wish to cancel the renewal, you can do so by going to the Purchased Items page and clicking "Cancel" on your Elite to remove the automatic renewal. If all funds are not available, the funds available for renewal will be used for a partial renewal.

How to cancel automatic renewals

• Elite membership automatically renews upon expiration. If you do not wish to renew your Elite Membership, you may cancel it at any time by going to "Purchased Items" and selecting "Cancel". This will cancel the automatic renewal of your Elite membership.

*Once your elite membership renews, it is non-refundable.

I can't join an elite tournament.

• To participate in an Elite tournament, you must have purchased an Elite Membership from the CMG Store
• Elite tournaments require ALL participating team users to have an elite membership
• If you try to join a tournament and all users are Elite Membership and it still says you don't have Elite Membership, try creating the team from scratch as the membership may not have been activated for the team.

How to contact the finance department

• Please contact the finance department via email at finance@checkmategaming.com. If you do contact them, make sure you only cover real financial issues so you can get the proper support you need. Reasons to contact the finance department include:
  • financial prohibitions
  • refunds
  • Draw-Problem
  • Money related account problems
• When contacting finance, please provide your PayPay username and email address. This will expedite support for the issue you may be having.
• If you contact Finance or CMG email, please include your CMG username and any other relevant information.
• The finance team aims to respond to all emails within 24-72 hours. If you do not hear from them after 72 hours, please feel free to contact us again for an update on the matter.

How long do withdrawals take?

• Quick Withdrawals - Approximately 2 hours
• Withdrawals for Elite Members - 24-48 hours
• Non-Elite Withdrawals - 48-96 hours

*Live support does not handle withdrawals, please do not contact live support about this as they will not take care of any part of the process.
**If you are having issues with a withdrawal, please go to your bank's page and locate the transaction in question. If you were rejected, you can hover over the "i" and see more details about why. The most common reasons are that more proof is needed and that your account has been suspended or disabled.

refunds

• For refunds on items purchased in-store, please contact Live Support
• For all other refunds, please email our finance team at finance@checkmategaming.com and include your PayPal username and email address. Refunds are not guaranteed.

financial prohibitions

• If you were banned from finance, your ban will tell you why you were banned. These prohibitions may include:
  • Fraudulent or illegitimate challenges
  • money transfer
  • PayPal Disputes
• If you are banned from finance, you will need to email finance@checkmategaming.com and process your ban through them. Please do not contact live support or anyone else as they cannot help you with financial blocks. Please allow 24-72 hours for a response. If you don't hear back within that time, please email them for an update.

Transfer and send credits

• To transfer or send funds to another user, go to your bank's page and click the "Send Funds" button.
• Then simply enter the person's username and the number of credits you want to transfer.

There is a credit limit of 10 per day for transfers

cancel the payment

• To cancel a withdrawal request, go to your bank's page and click on the "Withdrawals" tab.
• In it you can see a history of all past and current withdrawals. If it is pending, you can click the "X" button next to the notice to cancel the withdrawal
• If your withdrawal is declined, you can see the reason by clicking on the "i" icon next to your withdrawal on the bank page

When to fill out a W8/W9 form

• After you win $600 in tournament prizes, you will need to complete a W8 or W9 form.
• When requesting the price, you will receive a "waiting documents" notification.
• Please complete the form below with the necessary information to allow our finance team to process your request.
• Please provide your full name, location, and the email address where you would like to receive your W8/W9 form.
• Once you've done this, please allow up to 72 hours for the finance team to process your information and email your forms. If you do not receive a response after 72 hours, please contact our finance email again: finance@checkmategaming.com
• Note: This email comes from a service called track1099 and therefore may appear in your spam folder.
• If you have multiple paperwork pending awards, you only need to complete one set of documents and the tax office will process all documents for the remainder of the year, including any pending awards.
• For each new calendar year, you must complete a new set of documents.

*Attempting to contact the finance team before 72 hours have passed will only delay processing time and increase wait times. Take the time to get your forms.

How to fill out a W8/W9 form

• We make this process easy and painless. After you receive your returned W8/W9 form via email, please correctly fill out everything that is listed and required. Please do not attempt to falsify information as this is a government form and is required by law to be completed correctly.
• If you are completing a W8 form, please be sure to complete Section 5 and/or 6, as due to foreign codes, this information does not need to be completed prior to submission and will only delay the processing time for your winning claims.
• Once you have successfully completed these forms, the processing team will process any outstanding winning claims on your account and you will be ready to continue for the remainder of the year.

*Please use your full name as it would appear on any official document.

earnings balance

Connected PayPal accounts

what are the tickets

You can submit a ticket for review by clicking the icon in the top right corner and going to My Tickets. After choosing to create a ticket, you can choose whether to create a game dispute or a general ticket. Match Play tickets are automatically associated with all ticket-supported matches in play.

• Submitting a ticket essentially means that you have encountered an issue and/or a problem that needs to be addressed or resolved. Tickets can address gaming issues, suspected fraud, suspicious account activity, support questions, disputes, and more.
• General tickets are not directly connected to Match Dispute tickets. Be sure to select the correct game resolution ticket category.

How to submit a ticket

• In the User Navigation Pane, select My Tickets.
• Click "Create New Ticket"
• Choose General Ticket or Dispute and fill in all your information
• You can only submit dispute tickets if your game has been played AND you are the team leader
• DO NOT submit game dispute tickets in general, as this may delay processing and result in your dispute being automatically forfeited

*To create a match ticket, your match must be played. Only the team leader has the ability to submit a ticket. If you are the team leader and are still unable to submit a ticket, please check your game as the other team may have mistakenly accepted defeat due to the dispute. Live support does not handle ticketed games.

How to access live support

• For live support matches and tournaments, you can request a manager by clicking "No Show" or "Dispute" in the match chat. Match chats can be found by clicking the chat icon in the top right corner of the screen and selecting My Matches.
• Live support is found at the bottom of the FAQ page via the Contact Us button and in the chat bar at the top right corner of the website.
• If you need general help with site navigation or other general issues, please use the live chat and request an admin

*24/7 live support is offered to handle all challenge matches and tournaments with live support

Accidental disputes and incorrect reports

• Tournaments and games with live support

  • If you misreport your game or accidentally argue, you can still accept defeat if you are the team leader. For other issues, the live support team can be contacted via the match chat by selecting "Request Admin".

• ticketed games

  • All ticket submissions reported and completed by users are considered closed. Only matches that go through the match ticket system can be annulled. If your team reports a loss, the results of that game will not be annulled.

Server failures, timeouts and maintenance

• Game server outages, maintenance work, and increased wait times are often unexpected during gameplay. If you or an opponent have any of these problems, be patient and understanding. Please contact live support if you are unsure if you are currently experiencing delays.

Incorrect gamertags and ID

• Tournaments and games with live support

  • For live chat supported games and tournaments, simply select the No Show or Request an Admin button in the match chat and they will be able to assist you.

• ticketed games

  • If a user joins the game with a gamertag or ID that is not listed in the game details, they must:

  • Treat output as no show

  • If your team is hosting, eject the player not listed in the game details. If the correct gamertag or ID does not fit into the gap period, you will be able to start the game. If the opponent refuses to play at the start of the game, they lose this card.

  • If your opponent is hosting the game and has the wrong gamertag or ID, refuse to play (if the game starts, leave immediately). Take the appropriate proof of no-show and submit it to the appropriate support category.

  • Any issues that arise during gameplay must be resolved in the dedicated CMG match chat.

  • The game must not be played. If the game is played in its entirety, the result stands. You must provide proof of the point at which you added them or the lobby you were invited to.

Controversial game results

• Tournaments and live support matches
  • Admins handle controversial live support and tournament matches through a dedicated chat.
• Appetizer
  • For games without live support, you must submit a ticket if you wish to object.

What should the tickets contain?

• Valid evidence to support your claims
• Gamertags or game player IDs
• Timestamp evidence to validate when everything happened and to ensure that the evidence is correct
• Anything else you can think of can help an administrator with their decision.

Dispute decisions and ticket escalation

• Once a match dispute has reached a verdict and you still disagree with the result, you can escalate the fine. Escalating a ticket puts it through a second check to ensure that no wrong calls have been made.
• To resubmit your ticket, go to the "My Tickets" section and scroll to the "Closed" tab to find the ticket in question. Clicking on the ticket takes you to the Escalate button.
• The escalations are not intended to add additional evidence. They are for fake calls from admins. In the case of escalations, new tests will not be taken into account. Be sure to submit all proofs by clicking submit.
• Elite members get unlimited free ticket escalations. For regular members, the fee is $0.05 per ticket.

Adding additional tests and comments to tickets

• While escalations do not consider additional evidence, you can still add additional comments and evidence to your original ticket BEFORE it is first reviewed. You have a short window to add additional comments and to correct or add any additional evidence you have. Usually this should be done within the first hour of submitting the ticket.

What to do after submitting a ticket

• Please wait patiently while your ticket is processed. Also, even if a game is terminated by an admin, be sure to keep all evidence for up to 48 hours.

How long does a ticket dispute last?

• Contest tickets will be processed in the order they are received, with elite member tickets being processed first. Tickets are usually processed within 24-36 hours. Some complex and escalated disputes may take longer to resolve.

General Prohibitable Offenses

• Game results are not reported
• Incorrect game reports
• deliberate game competition
• Presentation of any form of falsified evidence
• use of ancient evidence
• Row Capture
• bypass the bans
• Ring
• Any form of DDosing
• impersonate an administrator
• Keyboard
• Any form of cheating or hacking.
• false bets
• Paypal Disputes
• Divert W9
• Cheer or freeze tournaments
• XP boost
• Any rule break
• Anything deemed inappropriate by an administrator

send proof

What are XP matches?

• An XP match is a free system where players can post and accept matches in the match browser and compete against each other.
• Every time a team wins, their team and individual members earn experience points (XP).
• Every time a team loses, the team and individual members lose XP.
• XP determines a team's leaderboard rank and a member's website rank.
• The top 32 teams on the XP leaderboard advance to a playoff tournament each season to compete for a major prize pool.
• In addition to competing for the chance to play in the CMG Playoff Tournament, each week the top 3 players who have earned the most XP will receive credits to enter paid-in tournaments.

How to create a team

• Before creating a team, you must first select the game and game console you want to play on.
• Then you must choose the type of team: singles, doubles or squad.
• A team is created according to the selected team type, as the number of players allowed in your team must meet all the requirements on the roster.

How to schedule a game

• After creating your team, you can visit the Match Finder page where you can create a match or accept other posted matches.
• To create a shipment, click "Create a shipment" and complete all relevant fields.
• Posting a game to Match Finder allows other teams to see the game and either accept or reject it.
• Members can only play on the leaderboards if the match is accepted.

Who hosts an XP match?

• Members will send each other a friend request using the gamertag or list ID, and the hosting team will send you an invite to your game.
• For best of 1 XP matches, the host is the team with the highest ranking on the leaderboard. You can find the team ranking on the game details page.
• For a best-of-3 match, the highest ranked team will host map 1 and the lowest ranked team will host map 2. Map 3 will be hosted by the team with the most rounds or the highest number, depending on the type of The game has deaths.
• To see which team will host each map, click Game Details.

How to recount XP games

• Go to the Shipment Details page and click Report Mail.
• You will then be taken to the reports page where you can submit your scores and game scores.

*If a team reports a win and the opposing team does not accept or decline after 2 hours of scheduled play, the team that reported the match will receive the win.

What are cash matches?

• Cash matches are simply XP matches where the team posting the match decides how much CMG cash per member they want to challenge. The accepting team accepts the reserved amount and each member of the winning team receives the reserved amount.

Are cash matches legal?

• Yes, with the exception of the restricted areas detailed in our Terms and Conditions, cash gambling is perfectly legal and does not qualify as online gambling as the player's skill, strategy and technique are the only factors that will determine the winner. .

*Arizona and Connecticut do not allow online gambling for experienced players

How to play cash games

• In the top navigation menu, click the Matchfinder tab.
• Select "Cash" and the game you want to play.
• Accepting a cash match is the same as any other match, except that the challenges indicate the value.

*Be sure to read all the rules, when, and modifiers of the games you agree to. You can find the rules in the match finder and the modifiers can be checked before accepting matches. By accepting a match, you accept the CMG rulesets and modifiers on the Match Details page.

Is there a fee for cash matches?

• If you are not an Elite member, you will be charged a 7.5% fee on each cash game you win.
• Elite members receive a 50% discount off the 3.75% jackpot fee for cash games.

How to activate cash games

• To enable Cash Matches, you can click on the right navigation panel and select Cash Matches. This allows you to sign up for cash games.

controversial money games

• Cash game disputes are treated like any other dispute, requiring players to upload and enter proof of the disputed claim.

*Challenging a cash match without legitimate evidence can result in severe penalties and risk of suspension.

How to create or accept a cash match

• No "Box” select the game you want to join and the platform you are playing on.
• Click Find Match and create your team if you don't already have one.
• Once you have your team, you can accept a game that has already been published or create your own game by clicking the "Create Game" button.
• If your mail is not accepted, you can extend your sent mail by 10 minutes.
• If the match expires, you'll receive a refund so you can post or accept another match.
• Game reports can be canceled directly in game search or on your team page.
• You can send a direct challenge or callback to a team from the team page.

How long does it take to receive the money

• If a team refuses to report the results, the winning team will receive the prize 2 hours after submitting their report.
• If both teams report the same result, the money will be credited to your CMG balance immediately.
• When teams report conflicting scores, the game becomes contentious. In this case, you must pass through a type supported by your game to resolve the game outcome.

Do you need to claim winnings?

• No, when you receive a win in a challenge game, the amount of the win is automatically credited to your CMG bank balance. If you want to withdraw this money, just go to your bank and choose the withdrawal option.

Can you pay for another player in a cash match?

• No, players cannot pay or send money to team members. All players must have funds in their accounts before accepting or posting a cash match. Money transfer is not allowed on the site.

What is a Live Assisted Cash Match?

• In our cash games you can choose to play live assisted matches.
• Live support is like an insurance policy for your game and only collects a small percentage of the winning pot.
• If you have any issues related to the game, you can use our live support managers for your game.
• For games with live support, our administrators can step in and support the game if necessary.
• If you need to know what to do with your game, you can open any tournament in the CMG for your game and game type and read our rules.
• We recommend that you select live support for all your games.

Controversial game results

• Once a game is played and you submit a ticket and receive an unfavorable outcome, you can escalate the ticket for a second review to ensure no wrong decisions were made.
• To resubmit your ticket, go to the My Tickets section and select the closed tab to find the ticket in question. When the ticket is opened, an Escalate button will appear at the bottom of the comment section.

*Tickets can only be escalated once and you only have 24 hours from the time a ticket is closed to escalate it.

Challenge another player or team directly

To challenge someone directly to a cash match, you'll first need a link to your team. You can search for the equipment through ourlooking for functionor have the person(s) send you the direct link.

From there, all you have to do is click the Challenge button on the team page and follow the steps on the screen.

How to enter a tournament

• You can register for a tournament by selecting one on the main page of theCMGor by opening the left navigation panel and selecting Tournaments.
• Choose your console and the game you want to play.
• You will then get a full list of upcoming tournaments in order of their start times. You can also filter to include only GTD, free, and more.
• Click View on the tournament you wish to register for. If there is no Register Now option on the tournament page, the tournament is not yet open for registration.
• Once your team is created, you need to send out team invites unless it's a 1v1 tournament. Once your teammates have accepted the team invite, you'll need to revisit the tournament and click Join again.
• From there you have the option to create a new team or select your already created team. If you choose your already created team, you can choose the members you want to compete with.
• Here you have the option to pay your teammates registration fee or pay your own registration fee for each person. Credit costs listed in the tournament are per player. After making your selection, your team officially entered the tournament.
• There will be no substitutions/roster changes after the start of the tournament. Make sure you register with the correct roster before entering the tournament.
• Teams wishing to leave tournaments can do so by clicking the Leave Tournament button on the tournament page.
  

What are the tournament rules?

• Tournament rules vary depending on many factors, including the game, mode, format, and more.
• Tournament specific rules can be found on the tournament page, under the "Rules" tab.
• If you have any other questions about the tournament rules, please visit our live support so our trained administrators can help you.

*By entering and participating in tournaments on CMG, you agree that you have read and understood all of the rules listed or have contacted a Live Support administrator for clarification or additional assistance.

This is how I find my match

• Once the tournament begins, you will be seeded and placed in the bracket.
• If an odd number of teams join, you can say goodbye to the next round.
• If you have a game scheduled, you can find it on the page in the brackets between the names of the two teams or on the My Games page in the right pane.
• On the game details page, you can see the team you're playing against, your opponents' gamertags or IDs, the cards required to play, and all other important details for your game.

How to report your game

• After finishing the game, you can report the game result as a win or a loss.
• To report their game, the team leader must go to the Game Details page on their team page and report the game result.
  • If necessary, you can select 'Forward' at this point to request an admin in the match chat.
• If both teams agree on the outcome of the match, the winning team advances in the group.
• If the teams disagree on the match result, the match is disputed and must be resolved via live support.

*Any player or team intentionally playing may result in bans or other account actions. Play a match only if you have a valid reason to.

Win tournaments and win prizes.

• After winning a tournament, it can take up to 15 minutes after the award ceremony for your prize to be reflected in your account. To claim your prize:
• Go to the user menu on the right and select "My Bank" or "Claim Rewards".
• Here you have the option to select cash or credits as a prize (the credits option represents 20% of the cash selection).
• Once claimed, the cash or credits will automatically be added to your CMG balance.

*Once a prize claim has been accepted, the prize cannot be reversed. Be sure to claim the reward in the correct CMG Cash or Credits form in which you wish to receive it.

How do I know when my next game is ready?

• Their match and scheduled start time can be found on the tournament support page.
• You will also receive a notification on the CMG website and app when your next game is ready.

Why am I waiting so long for my next game?

• Some matches take longer than others. If you wait too long in a tournament.
• The administrators can see all the games being played on the site and are always working to resolve them as quickly as possible.

where is the support

• You can view your support by clicking the support tab on the tournament page.

What is game chat?

• For all scheduled tournament games, you will be provided with a chat room dedicated to your game. The chat is located in "My Games" in the top right menu or on the game details page, where you can click the "Open Chat" button to open the chat.
• You can chat with your opponents in this chat and request an admin if necessary via the "No Show" or "Dispute" button if problems arise in the match.

Incorrect gamertags and ID

• If a user joins the game with a gamertag or ID that is not listed in the game details, they should treat it as a no-show and contact an admin using the no-show button in the game chat.

What is a Timed Kill Race event?

A Warzone Timed Kill Race event is CMG's newest game mode. Played as singles, duos, trios, or quadruples, Timed Kill Race tracks your and your CMG teammates' kills over a set period of time via the tracking API.

For example, in a 2-hour event, you play as many Warzone games as you want, and at the end of the 2 hours, the team with the most kills in full games wins.

Your kills are counted by the API that tracks your Activision ID and your PSN or gamertag. If both are correct, then all you have to do is play.

If you have additional questions, please see the following FAQs:

What game modes can I play?

You can play in singles, duo, trio or quadruple. You CANNOT play Warzone Rumble.

How are my statistics tracked?

CMG tracks your statistics through our own API. We use your Activision ID and PSN or Gamertag to automatically detect your kills, deaths, and games played.

Why aren't my stats being tracked?

• The tracker is continually updated. This means that it may take a few minutes after each update for your stats to display correctly.
• You may not have finished the game in time. Only matches completed before the release of the corresponding update will be tracked.
• One of your identifiers may have been misspelled.
  • If you only see a space under your name after an update, it's likely that your PSN, Gamertag, or Activision ID is misspelled. In that case, you will not be able to be tracked for the rest of the event.
• Your Gamertag/ActivisionID/PSN can be set to private. To ensure that you can be tracked in the CMG API, you must set up search and data visible to everyone in your connected CoD accounts.Here. If either of these options is set to "None" or "Friends", we won't be able to find your stats for either platform. By default, they are typically set to All.
• Special characters are displayed incorrectly. There are some common mistakes in names, like B. two hyphens (--) joined into an em dash (-), which will prevent our API from tracking you if they're wrong.
• If you have other issues, you can contact live support who will be able to help you. However, live support cannot change or update your stats even with evidence. It is currently in BETA mode and will be optimized over time. Any help they could provide would be troubleshooting and would simply have to do with getting your account to a point where our system is tracking it.

My Gamertag/ActivisionID/PSN was wrong when I started. Can I change it after the event has started?

No, your Gamertag/ActivisionID/PSN will be locked at the start of the event and cannot be changed even if you change it on your account.

What happens if I'm in a game when the event ends?

You cannot be in a game when the event ENDS. You must exit the game 1-2 minutes before the end of the event; otherwise, kills received in that match will not be counted.

Do I and my duo/trio/squad have to play together?

While we recommend that you do this, you do not need to play the entire event with your duo/trio/team.

What are side tournaments?

what are the trophies

Tournaments with free entry

• Here at CMG, we run free tournaments for a variety of different games, including Call of Duty, Warzone, Rogue Company, and Fortnite, where you can win real cash prizes.
• Check our calendar of free tournamentsHere

division tournaments

Divisional tournaments generate multiple brackets and assign teams based on their abilities. This ability is determined by our internal skill system and Warzone stats. These tournaments are designed to give players of all levels a fair chance to win. Prizes awarded to 25% of the participants!

Make sure you have the correct Linked Activity ID before signing up for Warzone tournaments/matches.

PC Streaming Requirements!

PC streaming requirements
Each team needs to obtain the streaming links of the opposing team's PC players before the start of the game. You can collect this information by viewing the social networks the user has linked through the team section on the game details page OR you can request it in game chat if they don't have streams linked.

ALL PC players playing ANY CMG game MUST stream with the above streams ON for in-game VOD to be available.

For ticket matches, check out the Submit Coupon tab to learn how you should submit a ticket while playing on PC.

We encourage all users to turn on site notifications so that you can be notified when a user or staff member attempts to contact you. You can also download "CMG Chat App" from Apple Store or Google Play Store.

Activate past transmissions:
If you need help activating your old transfer, check out this articlehttps://help.twitch.tv/s/article/video-on-demand

your previous programsHE MUSTbe activated within 24 hours of the end of the game to combat possible piracy claims.

If your previous streams are not enabled and an admin can't easily find your game in the match, you will be kicked out of the match, no questions asked. This is a zero tolerance policy and it is up to the admin to lapse or not.

Betray:
Here at CMG we have a zero tolerance policy for cheaters/hackers. If we detect in your stream or VOD that you are using a third party software/device to cheat/hack, you will be permanently banned from the platform.

Administrators can request additional evidence from any user suspected of hacking. Failure to provide additional evidence to an administrator may result in your game being banned/lost.

If you have any questions about our PC Gamer Policy, please refer to this articlehttps://www.checkmategaming.com/article/cmg-pc-transition-519.htm

What is the stats tracker?

• Stat Tracker can be used to view detailed player stats in Call of Duty: Black Ops Cold War and Call of Duty: Warzone

How to use the stats tracker

• Mouse over "More" in the navigation menu. Then click on Stat Tracker.
• Escolha Call of Duty: Warzone o Call of Duty: Black Ops Cold War
• Select the platform and enter your gamertag

How to repair a personal account

• get connectedcall to actionWebsite.
• Select Linked accounts.
• Change "Searchable" and "Visible Data" to "All".
• If they are already set to All, change them to None and then back to All.

How chess tournaments work

How to get a LICHESS token

1. Create a LICHESS accounthttps://lichess.org/regístrate

2. Click on your username in the top right corner

3. Click Settings

4. Then select API Access Token

5. Click the plus + sign in the upper right corner

6. Enter a description of the token

7. Choose to create, accept, reject challenges

8. To send

9. copy tiles

10. Go back to CMG, enter the token and click Link

This is how you look at my chess game

You can find your chess game details page on the tournament table or on your team page.

How do I join my chess game?

How do I report my chess game?

tie and stagnate

If there is a tie or stalemate, you must leave the game you were playing in Lichess and return to the CMG match details page and do the following:

Click the "Finish" button.

Click the Play button to access your new game.

IMPORTANT:In the event of a draw or tie, please do not click the REMATCH button on the Lichess website, this game will not count.

chess does not appear

The no-show period ends 7 minutes after the game's scheduled start time.

Example: The start time is 3:00 p.m. m., the no-show period ends at 3:70 p.m. m. and the team in question automatically expires.

On the game details page, the absent period is displayed with a countdown.

1. If both teams cannot make a move, a ski pass will be issued. Make sure you move!
2. If you start likeSchwartzpieces and your opponent has not made any moves near the end of the no-show period, you must prepare a previous move before the end of the no-show period, otherwise you risk losing.
   1. All users starting withWeissPieces that abuse this system, waiting at the last second to make a move, risk getting lost.

what is cmg

Checkmate Gaming (CMG) is an online esports platform that allows users to compete for real cash prizes on their favorite video game titles. Our services are available on all major consoles and to users in the United States, Canada, Mexico, Europe, and parts of APAC.

Players registering on the site agree to be at least 18 years of age upon registration.

Cash games, tournaments and XP games

Cash matches are similar to leaderboards, with the main difference being the betting involved. When posting a cash match, you must enter the cash entry fee per player. When you accept a game, you will see the cash entry fee per player.

The winning members of each team receive their entry fee and their opponent's entry fee. Members pay a small service fee and elite members receive discounted rates. Elite subscriptions can be purchased in the store.

Tournaments have set start times and are played in bracket format. The loser of each match is eliminated from the tournament and the winner advances to the next round until the first place winner is determined.

Once the tournament start time is reached, the bracket is generated and the teams are randomly placed against each other. Each team will randomly receive a seed, which will be displayed on the tournament support page. The seeds are used to determine which team will host each game/map. The seed closest to zero is called the first host.

Note: A minimum of (2) teams is required for tournaments. For non-guaranteed tournaments, the final tournament prize pool will be determined by the number of qualified teams ranked in the tournament at the start of the tournament.

XP matches are 100% free and a great way to earn experience points (XP). XP determines each user's CMG range. When you win games you earn XP and when you lose games you lose XP.

Most games have 3 XP matches: solos, duos, and squads. Solos are solos, duets are duets, and squads are three or more.

To schedule a match, you can either accept a match that has been posted to the matchmaker or post a match to the matchmaker for another CMG member to accept. After you schedule a game, you can find game details on your team page or on the My Games page. Each team has 10 minutes from the scheduled start time to invite/join their opponent.

how to apply

What is the match finder?

How to see the rules of the game

Games may experience issues, including but not limited to lag, disconnections, sabotage, and use of restrictions. If you encounter problems during gameplay, please refer to the Rules page for matching requirements, losses, and game restrictions.

• The tournament rules page can be found directly on the tournament page and on the game details page when you have a game scheduled.
• The rules for XP matches and cash matches can be found in the match finder for that game and on the match details page if you have a scheduled match.

Direct links from the rules page:

• war zone
• Call of Duty: Black Ops Cold War
• fourteen days
• dishonest society

How to add players to a team

• Each Duo and Squad team page has a Manage Roster button that allows you to invite members to your team. You cannot invite members to a Solos team.
• To access your team page, click on "My Teams" in the menu on the right and select your team.
• When creating a team directly from a tournament, leaderboard, or challenge, you can invite a teammate using their username.
• Players can be removed from your team's admin page.
• Rosters cannot be changed or replaced after a tournament or scheduled game has started. Make sure your players are correct when registering, posting, or accepting a game.

How to accept team invites

• To join a team, you must receive a team invite. When you receive an invite, go to your team's invite page. From there, you can accept or decline team invites.

wanted player

• To find teammates, simply start chatting in the dedicated Find Challenges and Teammates chat.
  

Leaderboards and weekly tops

• Each season, the top 32 teams on the leaderboard compete in a tiebreaker tournament for prizes and credits.
• Each week, the top 3 players who earned the most XP in the previous week will receive credits for participating in paid tournaments.
  

my jokes

• To find your matches, click on the chat icon in the right corner of the site and select "My Matches".
• Depending on the types of matches you have, you may see multiple tabs to click on.
• You can find the match details page on your team page under Matches.
  

No shows and flares

• The no-show period for live support matches begins 15 minutes after the start of the match. After 15 minutes, contact an admin through live match support using the "No Show" or "Ask Admin" buttons.
• If your opponent did not show up or did not show up for ticketed matches, record your absence (with time stamps) beginning five minutes after the reported start time and continuing until ten minutes after the entered start time.
  • For example, if you want your game to start at 10:00 p.m. m., check in from 10:05 a.m. to 5:00 p.m. m. to 10:10 a.m. m.
• If your opponent doesn't add, join, invite, or start, they can be counted as a no-show.
  

Note: For best-of-3 matches, you need to record an additional video from, say, 10:10-10:15 on top of the first one that confirms your win for the second map.

Game Fees and Live Support Fees

Game fees depend on your Elite membership:

• Ordinary partners - 7.5%
• Elite Members - 3.75%

Live support fees are as follows:

• Game live support fee ≤ $1.99
  • 5%
• Live support fee for games > $1.99
  • 2,5%

*All fees charged are for the prize pool of the game, not for the single entry.

prices and recipes

• To claim a prize or view your winnings, visit your CMG Bank by clicking on Prize Claims or My Bank, which you can access by clicking on your profile picture on the far right.
  

notifications

• Notifications can be turned on or off by navigating to the Account Settings page and selecting Notifications in the Notifications section. You can customize the way you receive email, web browser, and app notifications.
  

region restrictions

• Due to regional restrictions, players residing in Arizona, Hawaii, Iowa, Mississippi, Montana, Nevada and South Dakota are not eligible to register with CMG and cannot receive or claim prizes.
• Members cannot register or log in within a VPN, regardless of region.
• If you are locked out and are not in a restricted or unsupported region, please contact live support who will do their best to assist you.

Note: The CMG is accessible to players residing in the United States, Canada, Mexico, Europe, and Latin America. The list of countries and locations where CMG does not operate includes, but is not limited to:

China, Taiwan, Hong Kong, Russia, South Africa, Kazakhstan, Iran, Syria, Ukraine, Bahrain, Lebanon, Oman, Iraq, Turkey, Georgia, Azerbaijan, Zambia, Zimbabwe, Palestine, Slovakia, Serbia, Iceland, Moldova, Angola, Seychelles , Bosnia and Herzegovina, Kyrgyzstan, Libya, Armenia, Yemen, Reunion, American Samoa, Northern Mariana Islands, Bangladesh, Pakistan, Indonesia, Papua New Guinea, Egypt, Nepal, Tokelau, Maldives, Afghanistan, New Caledonia, Fiji, Mongolia, Wallis and Futuna, Albania, Uzbekistan, St. Barthélemy, Montenegro, Congo, Tajikistan.

Can't post or accept mail

If you can't post or accept mail, check the following:

• ID or missing gamertag
• unreported games
• unresolved disputes
• Activating Challenger Mode
• Missing or unauthorized teammates

cross play

CMG Store

CMG Shop offers several packages to purchase, as well as an elite membership.

• Credits are used to register for buy-in tournaments.
• Stat resets can reset your win/loss profile for all games or selected games.
• The Double XP pack increases the amount of account XP earned from winning games.
• Change Username can be used to change the username of your CMG account.
• Trophy resets can be used to reset silver or bronze trophies.

All items, except credits, purchased from the CMG store can be activated on the Purchased Items page in the menu on the right.

How to change the language of the website

In desktop view:

• Click on the flag icon in the upper right corner of the page and select the appropriate flag for the desired language.

From a mobile point of view:

• Select the menu icon on the left and select the appropriate flag for the desired language.
  

CMG Chat App

Image size and dimensions

The size of the computer image is 50 KB and the optimal dimensions are 80x80

The size of the computer image is 50KB and the optimal dimensions are 250*250

The size of the avatar image is 20 KB and the ideal dimensions are 250*250

Glossary of terms

• cash balance

  • Cash balance is the amount of money in your account that can be used in cash games and in the store.

• withdrawable credit

  • Withdrawable Balance is the amount of money in your Account that can be withdrawn. Only your winnings can be withdrawn. This means that if you deposit $5.00, it cannot be withdrawn immediately. However, if you play a $5.00 cash game and win, you will have an available balance of approximately $10.00.

• fraudulent bet

  • A fraudulent wager is any cash or XP game played with the intent to deceive CMG or another company. This includes the use of games or bets as a money transfer service or to settle side bets.

• Money transfer

  • With money transfer, you send money to yourself or to someone else. CMG is NOT a money transfer service. Any user caught using CMG as a money transfer service will be banned.

• Are there any other terms that you are not sure about? Let us know on live support and we'll add you to this list!

How to pay with credit card

At CMG, you can use your PayPal account or use a credit or debit card to purchase CMG Credits, Elite Membership, CMG Products, and much more!

If you wish to use a credit or debit card, simply enter your deposit amount on the checkout page as usual and select 'continue'. This will take you to PayPal, where you'll need to select the gray box under "Login" that says "Pay with debit or credit card." From there, simply follow PayPal's on-screen instructions and your funds will be at CMG in no time.

how to add money

• Open the navigation panel by clicking on your profile photo in the upper right corner of the screen and selecting the +Add Funds button.
• Follow the navigation on the screen.
• You can also go to the "My Bank" page and click the "Add Funds" button and enter the amount you want to add to your account.
  

How to buy credits and packs

• Navigate to the left navigation menu and select Buy.
• There are several credit packs to choose from on the CMG Store page.
• Credits can be purchased using your CMG Cash balance or you can use your PayPal account to purchase credit packs directly from the store.
• PayPal Guest allows users to make purchases/deposits with a debit/credit card.

*CMG credits and packs offered in the store are non-refundable after purchase. Prices may change or vary depending on the product, the store page always contains the correct and updated prices for each package.

How to edit account information and gamertags

• To edit your account information and update or add gamertags and IDs, go to your Account Settings page.
• In the Settings tab, you can change your email address, username, password, time zone, and enable 2FA.
• In the Gamertag/ID and Social Media tabs, you can update all of your social media identifiers, as well as your gamertags and IDs.
• If you forgot your password and can't log in, you can select Forgot Password on the login screen to receive a password reset email.

PSN, Xbox, Epic, Riot, Battlenet, and Activision IDs – all can be added from the Account Settings page.

how to withdraw money

• Click on your profile photo in the upper right corner and select "My Bank".
• From there, click on Withdraw.
• This page allows you to withdraw winnings.
• Please note that there is a $5.00 minimum for all withdrawals.

*Please make sure the PayPal email address provided is correct and verified. You cannot send money to unverified accounts. Once submitted, the PayPal email cannot be changed. Members can only withdraw to a PayPal with which they made a purchase/deposit. The fee for each withdrawal is 2.9% plus $0.30 of the amount you withdraw.

Banned and disabled accounts

• If you are currently locked out or your account is disabled, please contacttwitter.com/CMGAcuentason Twitter or email prohibited@checkmategaming.com to resolve issues with your locked or disabled account.
  • For financial blocks, please email finance@checkmategaming.com
• Live Support does not handle issues with locked or disabled accounts and cannot unlock the account.

What is two-factor authentication (2FA)?

• 2FA is an added layer of security that requires you to enter a randomly generated code into your phone along with your password. We added this measure to the CMG to help you further protect your account.

How to add 2FA to your account

2FA can be added to your account for added security.

• Watch thisarticle by CMGfor more information on how to add 2FA to your account.
• If you're having trouble with your 2FA, please visit Live Support at the bottom of this screen for help.

CMG emails are not received

• If you're trying to get an activation, confirmation, or 2FA email from CMG and can't find it, first check your spam folder. If it's not there, please contact live support and we can help you out.

Skill Ranking and Tier System: Beginner, Hobbyist, and Expert

• CMG members are assigned a difficulty level of Beginner, Hobbyist, or Expert. Your skill level is based on a variety of factors such as win percentage, number of games played, winnings, and more. This system is designed to pit members with similar abilities against each other. Live support CANNOT change your rating as everything is handled by an algorithm.

*Members may NOT have more than one CMG account. Members who create a second account will be suspended and their additional account permanently disabled.

idle fees

• An inactive user account is any account in which the user has not logged in for one hundred eighty (180) consecutive days.
• A monthly fee may be charged for inactive accounts when debiting funds or balances you have deposited with the CMG.
• The fee for inactive accounts is $1.99 per month or part of the month, if applicable.
• If there is no credit on the account, CMG may collect any credit. The fee for inactive accounts is 2 credits per month or part of the month, if applicable.
• If an account is inactive for 180 days, you risk losing your username.

What is an elite membership?

• CMG Elite membership offers many benefits, including:
• Free access to ELITE tournaments with big cash prizes
• high priority tickets
• expedited payments
• Authorization to change equipment immediately
• 50% discount on cash match support fees

How to buy an Elite Membership

• You can purchase an Elite Membership in the CMG Store. Once on the page, select the elite membership package you wish to purchase.

*Recurring memberships are non-refundable upon renewal. If you wish to cancel the renewal, you can do so by going to the Purchased Items page and clicking "Cancel" on your Elite to remove the automatic renewal. If all funds are not available, the funds available for renewal will be used for a partial renewal.

How to cancel automatic renewals

• Elite membership automatically renews upon expiration. If you do not wish to renew your Elite Membership, you may cancel it at any time by going to "Purchased Items" and selecting "Cancel". This will cancel the automatic renewal of your Elite membership.

*Once your elite membership renews, it is non-refundable.

I can't join an elite tournament.

• To participate in an Elite tournament, you must have purchased an Elite Membership from the CMG Store
• Elite tournaments require ALL participating team users to have an elite membership
• If you try to join a tournament and all users are Elite Membership and it still says you don't have Elite Membership, try creating the team from scratch as the membership may not have been activated for the team.

How to contact the finance department

• Please contact the finance department via email at finance@checkmategaming.com. If you do contact them, make sure you only cover real financial issues so you can get the proper support you need. Reasons to contact the finance department include:
  • financial prohibitions
  • refunds
  • Draw-Problem
  • Money related account problems
• When contacting finance, please provide your PayPay username and email address. This will expedite support for the issue you may be having.
• If you contact Finance or CMG email, please include your CMG username and any other relevant information.
• The finance team aims to respond to all emails within 24-72 hours. If you do not hear from them after 72 hours, please feel free to contact us again for an update on the matter.

How long do withdrawals take?

• Quick Withdrawals - Approximately 2 hours
• Withdrawals for Elite Members - 24-48 hours
• Non-Elite Withdrawals - 48-96 hours

*Live support does not handle withdrawals, please do not contact live support about this as they will not take care of any part of the process.
**If you are having issues with a withdrawal, please go to your bank's page and locate the transaction in question. If you were rejected, you can hover over the "i" and see more details about why. The most common reasons are that more proof is needed and that your account has been suspended or disabled.

refunds

• For refunds on items purchased in-store, please contact Live Support
• For all other refunds, please email our finance team at finance@checkmategaming.com and include your PayPal username and email address. Refunds are not guaranteed.

financial prohibitions

• If you were banned from finance, your ban will tell you why you were banned. These prohibitions may include:
  • Fraudulent or illegitimate challenges
  • money transfer
  • PayPal Disputes
• If you are banned from finance, you will need to email finance@checkmategaming.com and process your ban through them. Please do not contact live support or anyone else as they cannot help you with financial blocks. Please allow 24-72 hours for a response. If you don't hear back within that time, please email them for an update.

Transfer and send credits

• To transfer or send funds to another user, go to your bank's page and click the "Send Funds" button.
• Then simply enter the person's username and the number of credits you want to transfer.

There is a credit limit of 10 per day for transfers

cancel the payment

• To cancel a withdrawal request, go to your bank's page and click on the "Withdrawals" tab.
• In it you can see a history of all past and current withdrawals. If it is pending, you can click the "X" button next to the notice to cancel the withdrawal
• If your withdrawal is declined, you can see the reason by clicking on the "i" icon next to your withdrawal on the bank page

When to fill out a W8/W9 form

• After you win $600 in tournament prizes, you will need to complete a W8 or W9 form.
• When requesting the price, you will receive a "waiting documents" notification.
• Please complete the form below with the necessary information to allow our finance team to process your request.
• Please provide your full name, location, and the email address where you would like to receive your W8/W9 form.
• Once you've done this, please allow up to 72 hours for the finance team to process your information and email your forms. If you do not receive a response after 72 hours, please contact our finance email again: finance@checkmategaming.com
• Note: This email comes from a service called track1099 and therefore may appear in your spam folder.
• If you have multiple paperwork pending awards, you only need to complete one set of documents and the tax office will process all documents for the remainder of the year, including any pending awards.
• For each new calendar year, you must complete a new set of documents.

*Attempting to contact the finance team before 72 hours have passed will only delay processing time and increase wait times. Take the time to get your forms.

How to fill out a W8/W9 form

• We make this process easy and painless. After you receive your returned W8/W9 form via email, please correctly fill out everything that is listed and required. Please do not attempt to falsify information as this is a government form and is required by law to be completed correctly.
• If you are completing a W8 form, please be sure to complete Section 5 and/or 6, as due to foreign codes, this information does not need to be completed prior to submission and will only delay the processing time for your winning claims.
• Once you have successfully completed these forms, the processing team will process any outstanding winning claims on your account and you will be ready to continue for the remainder of the year.

*Please use your full name as it would appear on any official document.

earnings balance

Connected PayPal accounts

what are the tickets

You can submit a ticket for review by clicking the icon in the top right corner and going to My Tickets. After choosing to create a ticket, you can choose whether to create a game dispute or a general ticket. Match Play tickets are automatically associated with all ticket-supported matches in play.

• Submitting a ticket essentially means that you have encountered an issue and/or a problem that needs to be addressed or resolved. Tickets can address gaming issues, suspected fraud, suspicious account activity, support questions, disputes, and more.
• General tickets are not directly connected to Match Dispute tickets. Be sure to select the correct game resolution ticket category.

How to submit a ticket

• In the User Navigation Pane, select My Tickets.
• Click "Create New Ticket"
• Choose General Ticket or Dispute and fill in all your information
• You can only submit dispute tickets if your game has been played AND you are the team leader
• DO NOT submit game dispute tickets in general, as this may delay processing and result in your dispute being automatically forfeited

*To create a match ticket, your match must be played. Only the team leader has the ability to submit a ticket. If you are the team leader and are still unable to submit a ticket, please check your game as the other team may have mistakenly accepted defeat due to the dispute. Live support does not handle ticketed games.

How to access live support

• For live support matches and tournaments, you can request a manager by clicking "No Show" or "Dispute" in the match chat. Match chats can be found by clicking the chat icon in the top right corner of the screen and selecting My Matches.
• Live support is found at the bottom of the FAQ page via the Contact Us button and in the chat bar at the top right corner of the website.
• If you need general help with site navigation or other general issues, please use the live chat and request an admin

*24/7 live support is offered to handle all challenge matches and tournaments with live support

Accidental disputes and incorrect reports

• Tournaments and games with live support

  • If you misreport your game or accidentally argue, you can still accept defeat if you are the team leader. For other issues, the live support team can be contacted via the match chat by selecting "Request Admin".

• ticketed games

  • All ticket submissions reported and completed by users are considered closed. Only matches that go through the match ticket system can be annulled. If your team reports a loss, the results of that game will not be annulled.

Server failures, timeouts and maintenance

• Game server outages, maintenance work, and increased wait times are often unexpected during gameplay. If you or an opponent have any of these problems, be patient and understanding. Please contact live support if you are unsure if you are currently experiencing delays.

Incorrect gamertags and ID

• Tournaments and games with live support

  • For live chat supported games and tournaments, simply select the No Show or Request an Admin button in the match chat and they will be able to assist you.

• ticketed games

  • If a user joins the game with a gamertag or ID that is not listed in the game details, they must:

  • Treat output as no show

  • If your team is hosting, eject the player not listed in the game details. If the correct gamertag or ID does not fit into the gap period, you will be able to start the game. If the opponent refuses to play at the start of the game, they lose this card.

  • If your opponent is hosting the game and has the wrong gamertag or ID, refuse to play (if the game starts, leave immediately). Take the appropriate proof of no-show and submit it to the appropriate support category.

  • Any issues that arise during gameplay must be resolved in the dedicated CMG match chat.

  • The game must not be played. If the game is played in its entirety, the result stands. You must provide proof of the point at which you added them or the lobby you were invited to.

Controversial game results

• Tournaments and live support matches
  • Admins handle controversial live support and tournament matches through a dedicated chat.
• Appetizer
  • For games without live support, you must submit a ticket if you wish to object.

What should the tickets contain?

• Valid evidence to support your claims
• Gamertags or game player IDs
• Timestamp evidence to validate when everything happened and to ensure that the evidence is correct
• Anything else you can think of can help an administrator with their decision.

Dispute decisions and ticket escalation

• Once a match dispute has reached a verdict and you still disagree with the result, you can escalate the fine. Escalating a ticket puts it through a second check to ensure that no wrong calls have been made.
• To resubmit your ticket, go to the "My Tickets" section and scroll to the "Closed" tab to find the ticket in question. Clicking on the ticket takes you to the Escalate button.
• The escalations are not intended to add additional evidence. They are for fake calls from admins. In the case of escalations, new tests will not be taken into account. Be sure to submit all proofs by clicking submit.
• Elite members get unlimited free ticket escalations. For regular members, the fee is $0.05 per ticket.

Adding additional tests and comments to tickets

• While escalations do not consider additional evidence, you can still add additional comments and evidence to your original ticket BEFORE it is first reviewed. You have a short window to add additional comments and to correct or add any additional evidence you have. Usually this should be done within the first hour of submitting the ticket.

What to do after submitting a ticket

• Please wait patiently while your ticket is processed. Also, even if a game is terminated by an admin, be sure to keep all evidence for up to 48 hours.

How long does a ticket dispute last?

• Contest tickets will be processed in the order they are received, with elite member tickets being processed first. Tickets are usually processed within 24-36 hours. Some complex and escalated disputes may take longer to resolve.

General Prohibitable Offenses

• Game results are not reported
• Incorrect game reports
• deliberate game competition
• Presentation of any form of falsified evidence
• use of ancient evidence
• Row Capture
• bypass the bans
• Ring
• Any form of DDosing
• impersonate an administrator
• Keyboard
• Any form of cheating or hacking.
• false bets
• Paypal Disputes
• Divert W9
• Cheer or freeze tournaments
• XP boost
• Any rule break
• Anything deemed inappropriate by an administrator

send proof

What are XP matches?

• An XP match is a free system where players can post and accept matches in the match browser and compete against each other.
• Every time a team wins, their team and individual members earn experience points (XP).
• Every time a team loses, the team and individual members lose XP.
• XP determines a team's leaderboard rank and a member's website rank.
• The top 32 teams on the XP leaderboard advance to a playoff tournament each season to compete for a major prize pool.
• In addition to competing for the chance to play in the CMG Playoff Tournament, each week the top 3 players who have earned the most XP will receive credits to enter paid-in tournaments.

How to create a team

• Before creating a team, you must first select the game and game console you want to play on.
• Then you must choose the type of team: singles, doubles or squad.
• A team is created according to the selected team type, as the number of players allowed in your team must meet all the requirements on the roster.

How to schedule a game

• After creating your team, you can visit the Match Finder page where you can create a match or accept other posted matches.
• To create a shipment, click "Create a shipment" and complete all relevant fields.
• Posting a game to Match Finder allows other teams to see the game and either accept or reject it.
• Members can only play on the leaderboards if the match is accepted.

Who hosts an XP match?

• Members will send each other a friend request using the gamertag or list ID, and the hosting team will send you an invite to your game.
• For best of 1 XP matches, the host is the team with the highest ranking on the leaderboard. You can find the team ranking on the game details page.
• For a best-of-3 match, the highest ranked team will host map 1 and the lowest ranked team will host map 2. Map 3 will be hosted by the team with the most rounds or the highest number, depending on the type of The game has deaths.
• To see which team will host each map, click Game Details.

How to recount XP games

• Go to the Shipment Details page and click Report Mail.
• You will then be taken to the reports page where you can submit your scores and game scores.

*If a team reports a win and the opposing team does not accept or decline after 2 hours of scheduled play, the team that reported the match will receive the win.

What are cash matches?

• Cash matches are simply XP matches where the team posting the match decides how much CMG cash per member they want to challenge. The accepting team accepts the reserved amount and each member of the winning team receives the reserved amount.

Are cash matches legal?

• Yes, with the exception of the restricted areas detailed in our Terms and Conditions, cash gambling is perfectly legal and does not qualify as online gambling as the player's skill, strategy and technique are the only factors that will determine the winner. .

*Arizona and Connecticut do not allow online gambling for experienced players

How to play cash games

• In the top navigation menu, click the Matchfinder tab.
• Select "Cash" and the game you want to play.
• Accepting a cash match is the same as any other match, except that the challenges indicate the value.

*Be sure to read all the rules, when, and modifiers of the games you agree to. You can find the rules in the match finder and the modifiers can be checked before accepting matches. By accepting a match, you accept the CMG rulesets and modifiers on the Match Details page.

Is there a fee for cash matches?

• If you are not an Elite member, you will be charged a 7.5% fee on each cash game you win.
• Elite members receive a 50% discount off the 3.75% jackpot fee for cash games.

How to activate cash games

• To enable Cash Matches, you can click on the right navigation panel and select Cash Matches. This allows you to sign up for cash games.

controversial money games

• Cash game disputes are treated like any other dispute, requiring players to upload and enter proof of the disputed claim.

*Challenging a cash match without legitimate evidence can result in severe penalties and risk of suspension.

How to create or accept a cash match

• No "Box” select the game you want to join and the platform you are playing on.
• Click Find Match and create your team if you don't already have one.
• Once you have your team, you can accept a game that has already been published or create your own game by clicking the "Create Game" button.
• If your mail is not accepted, you can extend your sent mail by 10 minutes.
• If the match expires, you'll receive a refund so you can post or accept another match.
• Game reports can be canceled directly in game search or on your team page.
• You can send a direct challenge or callback to a team from the team page.

How long does it take to receive the money

• If a team refuses to report the results, the winning team will receive the prize 2 hours after submitting their report.
• If both teams report the same result, the money will be credited to your CMG balance immediately.
• When teams report conflicting scores, the game becomes contentious. In this case, you must pass through a type supported by your game to resolve the game outcome.

Do you need to claim winnings?

• No, when you receive a win in a challenge game, the amount of the win is automatically credited to your CMG bank balance. If you want to withdraw this money, just go to your bank and choose the withdrawal option.

Can you pay for another player in a cash match?

• No, players cannot pay or send money to team members. All players must have funds in their accounts before accepting or posting a cash match. Money transfer is not allowed on the site.

What is a Live Assisted Cash Match?

• In our cash games you can choose to play live assisted matches.
• Live support is like an insurance policy for your game and only collects a small percentage of the winning pot.
• If you have any issues related to the game, you can use our live support managers for your game.
• For games with live support, our administrators can step in and support the game if necessary.
• If you need to know what to do with your game, you can open any tournament in the CMG for your game and game type and read our rules.
• We recommend that you select live support for all your games.

Controversial game results

• Once a game is played and you submit a ticket and receive an unfavorable outcome, you can escalate the ticket for a second review to ensure no wrong decisions were made.
• To resubmit your ticket, go to the My Tickets section and select the closed tab to find the ticket in question. When the ticket is opened, an Escalate button will appear at the bottom of the comment section.

*Tickets can only be escalated once and you only have 24 hours from the time a ticket is closed to escalate it.

Challenge another player or team directly

To challenge someone directly to a cash match, you'll first need a link to your team. You can search for the equipment through ourlooking for functionor have the person(s) send you the direct link.

From there, all you have to do is click the Challenge button on the team page and follow the steps on the screen.

How to enter a tournament

• You can register for a tournament by selecting one on the main page of theCMGor by opening the left navigation panel and selecting Tournaments.
• Choose your console and the game you want to play.
• You will then get a full list of upcoming tournaments in order of their start times. You can also filter to include only GTD, free, and more.
• Click View on the tournament you wish to register for. If there is no Register Now option on the tournament page, the tournament is not yet open for registration.
• Once your team is created, you need to send out team invites unless it's a 1v1 tournament. Once your teammates have accepted the team invite, you'll need to revisit the tournament and click Join again.
• From there you have the option to create a new team or select your already created team. If you choose your already created team, you can choose the members you want to compete with.
• Here you have the option to pay your teammates registration fee or pay your own registration fee for each person. Credit costs listed in the tournament are per player. After making your selection, your team officially entered the tournament.
• There will be no substitutions/roster changes after the start of the tournament. Make sure you register with the correct roster before entering the tournament.
• Teams wishing to leave tournaments can do so by clicking the Leave Tournament button on the tournament page.
  

What are the tournament rules?

• Tournament rules vary depending on many factors, including the game, mode, format, and more.
• Tournament specific rules can be found on the tournament page, under the "Rules" tab.
• If you have any other questions about the tournament rules, please visit our live support so our trained administrators can help you.

*By entering and participating in tournaments on CMG, you agree that you have read and understood all of the rules listed or have contacted a Live Support administrator for clarification or additional assistance.

This is how I find my match

• As soon as a tournament starts, you will receive a seed and it will be placed in your bracket.
• If an odd number of teams join, you can say goodbye to the next round.
• If you have a game scheduled, you can find it on the page in the brackets between the names of the two teams or on the My Games page in the right pane.
• On the game details page, you can see the team you're playing against, your opponents' gamertags or IDs, the cards required to play, and all other important details for your game.

How to report your game

• After finishing the game, you can report the game result as a win or a loss.
• To report their game, the team leader must go to the Game Details page on their team page and report the game result.
  • If necessary, you can select 'Forward' at this point to request an admin in the match chat.
• If both teams agree on the outcome of the match, the winning team advances in the group.
• If the teams disagree on the match result, the match is disputed and must be resolved via live support.

*Any player or team intentionally playing may result in bans or other account actions. Play a match only if you have a valid reason to.

Win tournaments and win prizes.

• After winning a tournament, it can take up to 15 minutes after the award ceremony for your prize to be reflected in your account. To claim your prize:
• Go to the user menu on the right and select "My Bank" or "Claim Rewards".
• Here you have the option to select cash or credits as a prize (the credits option represents 20% of the cash selection).
• Once claimed, the cash or credits will automatically be added to your CMG balance.

*Once a prize claim has been accepted, the prize cannot be reversed. Be sure to claim the reward in the correct CMG Cash or Credits form in which you wish to receive it.

How do I know when my next game is ready?

• Their match and scheduled start time can be found on the tournament support page.
• You will also receive a notification on the CMG website and app when your next game is ready.

Why am I waiting so long for my next game?

• Some matches take longer than others. If you wait too long in a tournament.
• The administrators can see all the games being played on the site and are always working to resolve them as quickly as possible.

where is the support

• You can view your support by clicking the support tab on the tournament page.

What is game chat?

• For all scheduled tournament games, you will be provided with a chat room dedicated to your game. The chat is located in "My Games" in the top right menu or on the game details page, where you can click the "Open Chat" button to open the chat.
• You can chat with your opponents in this chat and request an admin if necessary via the "No Show" or "Dispute" button if problems arise in the match.

Incorrect gamertags and ID

• If a user joins the game with a gamertag or ID that is not listed in the game details, they should treat it as a no-show and contact an admin using the no-show button in the game chat.

What is a Timed Kill Race event?

A Warzone Timed Kill Race event is CMG's newest game mode. Played as singles, duos, trios, or quadruples, Timed Kill Race tracks your and your CMG teammates' kills over a set period of time via the tracking API.

For example, in a 2-hour event, you play as many Warzone games as you want, and at the end of the 2 hours, the team with the most kills in full games wins.

Your kills are counted by the API that tracks your Activision ID and your PSN or gamertag. If both are correct, then all you have to do is play.

If you have additional questions, please see the following FAQs:

What game modes can I play?

You can play in singles, duo, trio or quadruple. You CANNOT play Warzone Rumble.

How are my statistics tracked?

CMG tracks your statistics through our own API. We use your Activision ID and PSN or Gamertag to automatically detect your kills, deaths, and games played.

Why aren't my stats being tracked?

• The tracker is continually updated. This means that it may take a few minutes after each update for your stats to display correctly.
• You may not have finished the game in time. Only matches completed before the release of the corresponding update will be tracked.
• One of your identifiers may have been misspelled.
  • If you only see a space under your name after an update, it's likely that your PSN, Gamertag, or Activision ID is misspelled. In that case, you will not be able to be tracked for the rest of the event.
• Your Gamertag/ActivisionID/PSN can be set to private. To ensure that you can be tracked in the CMG API, you must set up search and data visible to everyone in your connected CoD accounts.Here. If either of these options is set to "None" or "Friends", we won't be able to find your stats for either platform. By default, they are typically set to All.
• Special characters are displayed incorrectly. There are some common mistakes in names, like B. two hyphens (--) joined into an em dash (-), which will prevent our API from tracking you if they're wrong.
• If you have other issues, you can contact live support who will be able to help you. However, live support cannot change or update your stats even with evidence. It is currently in BETA mode and will be optimized over time. Any help they could provide would be troubleshooting and would simply have to do with getting your account to a point where our system is tracking it.

My Gamertag/ActivisionID/PSN was wrong when I started. Can I change it after the event has started?

No, your Gamertag/ActivisionID/PSN will be locked at the start of the event and cannot be changed even if you change it on your account.

What happens if I'm in a game when the event ends?

You cannot be in a game when the event ENDS. You must exit the game 1-2 minutes before the end of the event; otherwise, kills received in that match will not be counted.

Do I and my duo/trio/squad have to play together?

While we recommend that you do this, you do not need to play the entire event with your duo/trio/team.

What are side tournaments?

what are the trophies

Tournaments with free entry

• Here at CMG, we run free tournaments for a variety of different games, including Call of Duty, Warzone, Rogue Company, and Fortnite, where you can win real cash prizes.
• Check our calendar of free tournamentsHere

division tournaments

Divisional tournaments generate multiple brackets and assign teams based on their abilities. This ability is determined by our internal skill system and Warzone stats. These tournaments are designed to give players of all levels a fair chance to win. Prizes awarded to 25% of the participants!

Make sure you have the correct Linked Activity ID before signing up for Warzone tournaments/matches.

PC Streaming Requirements!

PC streaming requirements
Each team needs to obtain the streaming links of the opposing team's PC players before the start of the game. You can collect this information by viewing the social networks the user has linked through the team section on the game details page OR you can request it in game chat if they don't have streams linked.

ALL PC players playing ANY CMG game MUST stream with the above streams ON for in-game VOD to be available.

For ticket matches, check out the Submit Coupon tab to learn how you should submit a ticket while playing on PC.

We encourage all users to turn on site notifications so that you can be notified when a user or staff member attempts to contact you. You can also download "CMG Chat App" from Apple Store or Google Play Store.

Activate past transmissions:
If you need help activating your old transfer, check out this articlehttps://help.twitch.tv/s/article/video-on-demand

your previous programsHE MUSTbe activated within 24 hours of the end of the game to combat possible piracy claims.

If your previous streams are not enabled and an admin can't easily find your game in the match, you will be kicked out of the match, no questions asked. This is a zero tolerance policy and it is up to the admin to lapse or not.

Betray:
Here at CMG we have a zero tolerance policy for cheaters/hackers. If we detect in your stream or VOD that you are using a third party software/device to cheat/hack, you will be permanently banned from the platform.

Administrators can request additional evidence from any user suspected of hacking. Failure to provide additional evidence to an administrator may result in your game being banned/lost.

If you have any questions about our PC Gamer Policy, please refer to this articlehttps://www.checkmategaming.com/article/cmg-pc-transition-519.htm

What is the stats tracker?

• Stat Tracker can be used to view detailed player stats in Call of Duty: Black Ops Cold War and Call of Duty: Warzone

How to use the stats tracker

• Mouse over "More" in the navigation menu. Then click on Stat Tracker.
• Escolha Call of Duty: Warzone o Call of Duty: Black Ops Cold War
• Select the platform and enter your gamertag

How to repair a personal account

• get connectedcall to actionWebsite.
• Select Linked accounts.
• Change "Searchable" and "Visible Data" to "All".
• If they are already set to All, change them to None and then back to All.

How chess tournaments work

How to get a LICHESS token

1. Create a LICHESS accounthttps://lichess.org/regístrate

2. Click on your username in the top right corner

3. Click Settings

4. Then select API Access Token

5. Click the plus + sign in the upper right corner

6. Enter a description of the token

7. Choose to create, accept, reject challenges

8. To send

9. copy tiles

10. Go back to CMG, enter the token and click Link

This is how you look at my chess game

You can find your chess game details page on the tournament table or on your team page.

How do I join my chess game?

How do I report my chess game?

tie and stagnate

If there is a tie or stalemate, you must leave the game you were playing in Lichess and return to the CMG match details page and do the following:

Click the "Finish" button.

Click the Play button to access your new game.

IMPORTANT:In the event of a draw or tie, please do not click the REMATCH button on the Lichess website, this game will not count.

chess does not appear

The no-show period ends 7 minutes after the game's scheduled start time.

Example: The start time is 3:00 p.m. m., the no-show period ends at 3:70 p.m. m. and the team in question automatically expires.

On the game details page, the absent period is displayed with a countdown.

1. If both teams cannot make a move, a ski pass will be issued. Make sure you move!
2. If you start likeSchwartzpieces and your opponent has not made any moves near the end of the no-show period, you must prepare a previous move before the end of the no-show period, otherwise you risk losing.
   1. All users starting withWeissPieces that abuse this system, waiting at the last second to make a move, risk getting lost.